Reactive Maintenance
Fast, reliable repairs when faults and breakdowns happen. From leaking taps and faulty electrics to broken locks and heating failures, Novex responds quickly to keep tenants safe and properties functional.
Fast, reliable repairs when faults and breakdowns happen. From leaking taps and faulty electrics to broken locks and heating failures, Novex responds quickly to keep tenants safe and properties functional.
Reactive maintenance covers the full range of day-to-day property repairs that arise without warning across managed portfolios. Novex triages every request, assigns a qualified tradesperson and coordinates tenant access — all without requiring intervention from your team. Jobs are logged, tracked and closed with photographic evidence and completion notes, giving property managers documented records for every repair carried out.
Letting agents, estate agents and property managers handling ongoing tenant maintenance requests across single properties or large residential portfolios.
Faster repairs, fewer tenant complaints, less administration for your team and documented records of every job completed across your portfolio.
What sets our reactive maintenance service apart
Novex contacts tenants directly to arrange access, reducing back-and-forth for property managers and improving the tenant experience.
Photographic evidence and job notes provided on completion, giving property managers a reliable maintenance record for every property.
Plumbing, electrics, carpentry, heating, drainage and more — one call to Novex covers every reactive trade requirement across your portfolio.
A straightforward five-step process from first report to final completion — designed to minimise administration for property managers
1Submit a maintenance request with the property address, issue description, access details, priority and contact information. Photographs can be included to help triage accurately.
2Novex assesses the request, determines the right trade and arranges the appropriate tradesperson. Quotes are submitted for approval where required before work begins.
3The tradesperson attends, carries out the authorised work and records completion with photographs and job notes. You receive a clear update and straightforward invoice.
Common questions about our reactive maintenance service
