Emergency Maintenance
Urgent repairs when properties need immediate attention. Burst pipes, significant leaks, loss of heating and security breaches handled promptly to protect properties and keep tenants safe.
Urgent repairs when properties need immediate attention. Burst pipes, significant leaks, loss of heating and security breaches handled promptly to protect properties and keep tenants safe.
Emergency maintenance covers urgent repairs that cannot wait for a standard appointment. Novex handles situations including burst pipes, significant leaks, loss of heating or hot water, electrical faults and damaged security access points. Emergency response terms are agreed upfront as part of your client arrangement, so there's a clear process in place before any crisis occurs. Jobs are fully documented for compliance and insurance purposes.
Property managers, letting agents and housing associations requiring guaranteed emergency response capacity across residential portfolios of any size.
Reduced risk of property damage, faster resolution of tenant safety concerns and clear documentation for insurance and compliance purposes.
What sets our emergency maintenance service apart
Emergency response times and protocols are defined in your client agreement — no uncertainty when an urgent situation arises at a managed property.
Novex has tradespeople available for urgent callouts, eliminating the frantic search for available contractors that wastes critical time in an emergency.
Every emergency job is closed with photographs and job notes, supporting insurance claims, compliance records and landlord or resident reporting.
A straightforward five-step process from first report to final completion — designed to minimise administration for property managers
1Submit a maintenance request with the property address, issue description, access details, priority and contact information. Photographs can be included to help triage accurately.
2Novex assesses the request, determines the right trade and arranges the appropriate tradesperson. Quotes are submitted for approval where required before work begins.
3The tradesperson attends, carries out the authorised work and records completion with photographs and job notes. You receive a clear update and straightforward invoice.
Common questions about our emergency maintenance service
