Social Housing Maintenance
Reliable, compliant property maintenance for housing associations, registered providers and social housing management organisations — with a resident-first approach built into every job.
Reliable, compliant property maintenance for housing associations, registered providers and social housing management organisations — with a resident-first approach built into every job.
Novex provides maintenance services to housing associations and registered providers across residential social housing portfolios. Services include responsive repairs, planned maintenance, void works, damp and mould remediation, kitchen and bathroom repairs, electrical and heating maintenance and communal upkeep. Resident communication, safeguarding awareness and detailed compliance reporting are central to how Novex operates within social housing environments.
Housing associations, registered providers and social housing management organisations requiring reliable, accountable maintenance across residential housing portfolios.
Improved resident satisfaction, reduced complaint volumes, reliable compliance documentation and a maintenance partner with genuine understanding of social housing requirements.
What sets our social housing maintenance service apart
Appointments are reliable, residents are communicated with clearly and tradespeople are selected with awareness of the sensitivities involved in social housing environments.
Detailed maintenance records with photographic evidence support compliance reporting requirements for housing associations and registered providers.
Responsive repairs, planned maintenance, void works, damp remediation and communal upkeep — all delivered under one social housing maintenance arrangement.
A straightforward five-step process from first report to final completion — designed to minimise administration for property managers
1Submit a maintenance request with the property address, issue description, access details, priority and contact information. Photographs can be included to help triage accurately.
2Novex assesses the request, determines the right trade and arranges the appropriate tradesperson. Quotes are submitted for approval where required before work begins.
3The tradesperson attends, carries out the authorised work and records completion with photographs and job notes. You receive a clear update and straightforward invoice.
Common questions about our social housing maintenance service
